He was sending the email to one of our factories that, admittedly, sucks. The gal he sent the message to is new in her position and he decided to give her some background on the order. He opted to copy the person who previously held the position (Amy).
And then he wrote this:
"I have copied Amy, not because she is very smart, but she did handle the earlier returns I am referencing."
Now, Amy isn't particularly smart...but she is MEAN and she holds a grudge longer than anyone I know. So she's smart ENOUGH to figure out how to make his life a living hell.